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Achieving Goals Through Training and Development By Claire Belilos, CHIC Hospitality Consulting Services, based in Vancouver, B.C., Canada, offers practical solutions to people problems. Its focus is on effective Human Resources policies, Training and Development of your work force to help you realize business objectives, win a motivated team and excel in Customer Service. We specialize in Hospitality and Service operations and are led by the belief that each member of your team plays an important role in the final product. Here below are some of the problems we solve "hands on", through face-to-face Consulting, or through distance Consulting (phone or e-mail). As a Manager you probably encounter some, if not most, of the problems and situations Managers face today: A need for an outside objective assessment of your people management systems, customer service delivery and/or employee morale. Having good systems in place but seeing departments and individuals not "deliver" as expected. Having outdated or ineffective job, training and evaluation tools, with no time for revisions or updating. Having sporadic individual training activities but no actual integrated system (map) to follow. Seeing a recently promoted Supervisor not perform as expected, resulting in deficient departmental performance and low morale. Realizing that some Supervisors need one-on-one coaching on people management tactics. Seeing "star" players leave the company to join the competition. Having Supervisors or workers who want to be "spoon fed" and who do not take charge of their own development and career course. Company employees who do not offer creative input to help grow the business. The need for a discreet "right hand" you can rely on who can help solve problems at a reasonable fee. CHIC Hospitality Consulting Services will provide you with "caring" assistance. Your interests become our own. We are here to answer your needs and help you succeed. Claire Belilos, who founded this consulting
service, earned her Hospitality expertise with Hilton International
Hotels, including award-winning accomplishments as Training &
Development Manager of the Jerusalem Hilton. She is certified in
Adult Instruction and Training Program Design & Delivery. Her
specialties lie in people management, employee motivation, Customer
Service, designing job, training and evaluation tools and workshops
tailored to the company?s needs. Listing for the forthcoming book on Employee Motivation is at http://www.easytraining.com/motivationbooklist.htm Listing to be advised on the re-opening of our discussion forums is at http://www.easytraining.com/csforumlisting.htm Excerpts from Easytraining
Insights Digital Newsletter http://www.easytraining.com/insights.htm Claire Belilos |
